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Service Manager Trails End Taphouse & Restaurant

Service Manager

Full Time • Trails End Taphouse & Restaurant
Benefits:
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Free food & snacks
  • Health insurance
  • Paid time off
  • Vision insurance
Job Description:
Trails End Taphouse & Restaurant is in search of an outgoing customer service professional to help lead our restaurant service team. This position is responsible for the hiring, training and scheduling of our entire front of house team. The Ideal candidate will have prior experience as a lead server or restaurant manager and the ability to effectively communicate with all personality types and communication styles. Experience in sales and labor forecasting is a must for success in this role. All applicants must be at least 21 years of age and available to work evenings and weekends. Please respond with your resume and a short cover letter describing your interest in the position. Please also check out our website: www.trailsendtaphouse.com

Responsibilities: 
  • Supervise all FOH staff as acting manager on duty 
  • Ensure exceptional guest experiences, finding positive resolutions to guest issues. 
  • Maintain current training and service standards set forth in current training manual while looking for opportunities to improve upon it. 
  • Educate and train team members in all aspects of the FOH 
  • Uphold all cash handling procedures 
  • Create and adjust staff schedules to meet restaurant needs in operations and profitability 
  • Monitor and maintain company social media platforms 
  • Adhere to all safety and sanitation regulations 

Qualifications: 
  • Minimum 2 years of experience in a leadership role. 
  • Night and weekend availability 
  • High level of knowledge around food, craft beer, wine, cider, and spirits 
  • Experience with Toast POS and Restaurant 365 software a plus
  • Have or obtain upon hire, a valid: Washington State Food Worker's Card & Class 12 M.A.S.T. Permit 
  • Ability to thrive working on their feet up to 8-10 hours in a day 
  • Excellent written and verbal communication skills to be used in external and in house communications 
  • Ability to effectively maintain service standards and financial benchmarks in both the short and long term. 
  • An ability to master new technology apps and computer systems quickly 
Compensation: $28.00 - $32.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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Team Member Benefits

Free shift meal each day & 25% discount when off shift.
Employer assisted medical insurance, dental and vision benefits.
Paid vacation after 1 year.
Many opportunities to learn new skills and advance.